Got a mystery?

Encountering bugs or technical issues while playing Unsolved can be frustrating, but reporting them helps us improve the game for everyone. Here's how you can report bugs effectively.

Tap on the Support button in the game's settings or contact us via help@artifexmundi.com. Describe the bug as best as you can, including what happened leading up to the issue. The more information you can provide, the easier it is for our team to investigate and fix the issue.

When reporting a bug, certain key pieces of information are particularly essential:

• Game title

• Screenshot of your in-game location

• Screenshot of the progress bar (you can find it in the main menu by clicking on the selected game once)

By providing us with this information, you enable our team to investigate and address the reported bug. Thank you for your cooperation in helping us maintain the integrity and quality of our game.

Energy:

1. Restore Over Time: Energy replenishes gradually over time, with 1 energy point being restored every 4.5 minutes.
2. Adventure Rewards: Successfully completing adventures rewards you with energy.
3. Purchase with Gems: If you're eager to continue your investigations without delay, you have the option to purchase energy using gems.
4. Watch Ads: Another way to bolster your energy reserves is by watching advertisements, which offer additional energy as a reward.
5. Follow Us on Facebook: As a one-time reward, following us on Facebook grants you a bonus energy gift.
6. Daily Gifts: Don't forget to claim your daily gifts, as they frequently include energy rewards to keep you engaged in your detective work.

Gems:

1. In-App Purchases: For those seeking an immediate boost, gems can be purchased using real money.
2. Daily Gifts: Similar to energy, gems are often included in daily gifts, so be sure to claim them regularly to boost your gem count.

Hints:

1. Restore Over Time: Hints naturally replenish over time, so if you find yourself stuck on a puzzle, take a break and allow your hints to regenerate.
2. Watch Ads: Watching advertisements provides another way for obtaining hints.
3. Purchase with Gems: In urgent situations where clues are desperately needed, you can spend gems to acquire hints.

Keys:

1. Single Purchase: Making any purchase within the game grants you unlimited keys permanently on your device, allowing you to unlock new adventures.
2. Key Recharge Events: As you progress through the game, keep an eye out for key recharge events. Participating in these events offers an opportunity to replenish your key supply and continue your investigative journey.

Here’s a quick guide to how each Pass works and what makes them unique.

What happens when I buy a Silver or Golden Pass?

As soon as you purchase a Pass, you’ll instantly receive some Gems and start collecting additional Gems every day for 7 days. 

Both the Silver Pass and Golden Pass stay active for one full week from the moment of purchase.

What happens after the 7th day?

Once the 7-day period ends, the Pass expires automatically. After that, you will no longer receive daily Gems or VIP benefits. 

The Gem amount shown on the offer is the total amount you’ll receive during the entire Pass period, including the instant Gems and all daily rewards combined.

What’s included in the Golden Pass?

The Golden Pass gives you bigger Gem rewards and also unlocks VIP status during the Pass period. 

While VIP is active, you can collect eligible rewards instantly without watching ads. Just claim your rewards whenever they’re available and keep playing without interruptions.

Does the Pass renew automatically or charge my card again?

Unsolved does not use subscriptions or automatic renewals. Every Pass is a one-time purchase only, so the game will never automatically charge you again after the Pass ends. 

We also do not have access to your bank account, card details, or payment information. All purchases are securely processed by Google Play or the Apple App Store.

Whether you're looking to connect multiple login options, log out or remove your account entirely, this guide explains exactly how each option works - and what it means for your saved data.

All account management options can be found in Settings → Account Management.

Linking & Unlinking Accounts

You can secure your account by connecting multiple login options: Apple, Google or Facebook. Linking more than one method is a good backup strategy in case you ever lose access to one of them.

To link another method, just toggle it on and log in.

To unlink, toggle it off - as long as at least one other method is still connected.

Important: All linked accounts must belong to the same platform. We currently do not support cross-platform syncing.

What if I try to unlink my only login method?

You’ll receive a message that unlinking isn’t possible - each account must have at least one login method active at all times.

What if the login method I try to link is already connected to another account?

You’ll get a message saying this login is already in use. You can choose to:

• Switch to that other account (you’ll see a confirmation screen before anything is changed)
• Cancel the operation and stay on your current profile

Logging Out

When you log out:

• Your cloud save remains intact
• Local data is deleted
• The game restarts in anonymous mode

You can log back in anytime to access your saved profile.

Deleting Your Account

This action is irreversible. If you choose to delete your account:

• You'll go through two confirmation steps
• All cloud and local data is permanently erased
• The game restarts in anonymous mode with a new player ID
• It also logs you out of any other devices where you were signed in.

Want to learn more about Cloud Save? 

Check out our Main Guide here.

Still have questions that aren’t covered in these articles? Feel free to reach out to our support team, we’re always happy to help!