When it comes to in-game purchases on iOS devices, Apple handles all of the transactions. We don’t store any payment details of our users.
If you wish to initiate a refund due to not receiving your purchase, please refer to this article first: My iOS purchase doesn't appear in the game
If the issue persists or if you need to request a refund for another reason, please see the information below:
- Visit Apple Support Center and log in with your Apple ID.
- Select "Report a problem" for the game you wish to request a refund from
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Choose the type of issue you're encountering from the provided options and use the message box to provide a detailed explanation of the problem you're facing with your purchase
After you've submitted your refund request, Apple's customer service team will typically review it within a few days. Once approved, the refund process usually takes around a week to complete.